UCaaS
Unified Communication as a Service | Collaboration Tools
🔹 What It Covers
Unified Communications as a Service (UCaaS) platforms that combine business voice, video conferencing, team messaging, and collaboration into one seamless solution. These tools power hybrid work, reduce telecom overhead, and help organizations modernize how their teams communicate — internally and externally.
If you notice some supplier names here that are also in the CCaaS section above, it is because they can do both!!
🔹 Example Vendors We Tap Into
Vendor | Highlights | Why It Matters |
Microsoft Teams (Voice) | Already widely adopted across orgs | TSarro helps layer in direct routing, PSTN, and global voice capabilities to turn Teams into a full phone system |
Zoom Phone | Easy to deploy, native video + calling | Ideal for orgs already using Zoom for meetings — adds calling without needing new hardware |
RingCentral | Mature UCaaS + CCaaS capabilities | Offers deep voice and messaging functionality with good integration options |
8x8 | All-in-one voice, chat, meetings, and contact center | Strong fit for SMBs or orgs wanting simplicity + global reach |
Dialpad | AI-native platform with voice transcription | Great for teams focused on modern workflows and voice intelligence |
Vonage Business | Flexible pricing, Salesforce integration | Popular in certain verticals like sales-led or service-heavy businesses |
🔹 How to Talk About It (Affiliate Guidance)
“TSarro & Associates can help modernize how teams communicate across voice, video, and messaging — whether it’s layering calling into Teams or replacing outdated PBXs.” In some businesses, this can also create an integrated solution for both contact center teams, and the administration areas on one solution. Making enterprise communication very seamless and easy.
Example Affiliate Language:
“If you’re struggling with internal team to team communications or stuck on a legacy phone system, they’ll help you evaluate UCaaS options that actually fit your business — without turning it into a 6-month nightmare.”
🔹 Ideal Prospect Triggers
- “We’re using Teams/Zoom but still stuck with our old phone system.”
- “Our phone bills are out of control.”
- “Our remote workers are struggling with call quality.”
- “We want everything in one place — calls, chats, meetings.”
- “We’re opening new locations and need flexible voice.”
🔹 FAQs
Q: Can they help us make Teams a full phone system?
A: Yes — they work with vendors who specialize in direct routing and PSTN enablement for Microsoft Teams.
Q: What if we’re already using Zoom or RingCentral?
A: No problem — TSarro’s role is to evaluate whether you should optimize what you have or switch based on your business goals.
Q: Do we need to rip out our current system?
A: Not always — they can help with hybrid transitions or run pilots before a full migration.