CCaaS – Affiliates | Help Center

🔹 What It Covers

Modern contact center platforms that power inbound/outbound voice, SMS, chat, email, and omnichannel experiences. These tools are designed to improve customer experience (CX), reduce handle times, enable remote agents, and support AI-driven features like IVAs, Agent Assist, Quality Assurance Scoring, Call Recording/Screen Recording, Call Transcription & Summary, and automated workflow like auto notation into your crm or legacy systems where appropriate.

🔹 Example Vendors We Tap Into

Vendor	Highlights	Why It Matters
8x8	All-in-one UCaaS + CCaaS platform with global reach	Ideal for SMBs and mid-market orgs looking for simplicity, bundled pricing, and global support across voice, video, and contact center in one pane of glass
Dialpad	AI-native UC + CC platform with built-in transcription and real-time coaching	Great for tech-forward teams who value automation, ease of use, and real-time intelligence; fast implementation and modern UI
Zoom CX	Streamlined with unified communications	Easy path for orgs already using Zoom or Zoom Phone. YES they now have their own CCaaS and they are also FedRamp.
NICE CXone	Enterprise-grade with deep AI and analytics	Powerful for complex, high-volume contact centers
Genesys Cloud	Robust omnichannel and automation	Well-suited for healthcare, finance and compliance-focused orgs
Five9	Well-known, good for hybrid/remote teams	Mature ecosystem, strong feature rich capabilities end to end, large 3rd party relationships, very reliable telco framework, and excellent in implementation and support
Avaya (Cloud)	Transition path from legacy systems	Good for orgs with on-prem Avaya wanting to modernize
Content Guru	Strong in government and healthcare	Offers FedRAMP and NHS credentials — great for public-sector buyers, full contact center eco-system that is scalable, reliable, and used around the globe.
Talkdesk	Flexible, AI-forward, healthcare-friendly	Strong in mid-market, great for CX innovation with vertical use cases

🔹 How to Talk About It (Affiliate Guidance)

“TSarro & Associates doesn't push a single vendor — they have access to all the CCaaS platforms that vary depending on the size, use cases, and levels of internal support needed, and we help clients pick the best fit based on compliance, budget, integrations, and business needs.”

Example Affiliate Language:

“They don’t sell software — they help you figure out which contact center platform makes the most sense and won’t blow up your budget or timeline doing so.”

🔹 Ideal Prospect Triggers

“We’re thinking of upgrading our phone system.”

“I believe our current solution is up for a renewal soon”

“Our contact center needs to address our increasing cost/call quickly”.

“We’ve outgrown what we have.”

“We’re still using on-prem or hybrid legacy systems.”

“We want to explore AI or automation but don’t know where to start.”

🔹 FAQs

Q: Do they only recommend cloud platforms?

A: Yes — but they account for hybrid transitions and can support phased migrations from legacy systems.

Q: Are these vendors resold by TSarro & Associates?

A: No — they’re independent advisors and are NOT contractually bound by ANY supplier. They filter through all the suppliers to identify the best fit for your business, your needs, and your priorities. The client owns the decision on which is the Vendor of Choice in ALL engagements with TSA!