BPO
BPO isn't just about cost cutting — it’s about flexibility, scalability, and performance.
🧩 What This Covers
BPO isn't just about cost cutting — it’s about flexibility, scalability, and performance.
From contact centers to back-office support, BPO lets companies scale faster, handle volume spikes, and improve CX — without burning out their internal teams.
This section shows how TSarro & Associates helps clients:
- Find the right-fit BPO partner
- Avoid the headaches of hiring, managing, or training agents themselves
- Stay in control while gaining capacity on-demand
📊 Quick Definitions (For Affiliates)
Term | What It Means | Why It Matters |
BPO | Business Process Outsourcing | Offload customer service, scheduling, admin, or back-office tasks to expert teams |
Onshore / Nearshore / Offshore | Where the BPO agents are located | Balance cost, compliance, and language needs |
Pay-for-Production | Only paying for time spent on productive work | Drives efficiency, eliminates “shrinkage” costs |
Hybrid Model | Blending in-house + BPO agents | Maintain core control while adding scale/flexibility |
🛠️ How We Help Clients Use BPO Strategically
TSarro & Associates makes BPO plug-and-play — not painful.
We:
- Assess where outsourcing makes sense (e.g., inbound overflow, outbound, back-office)
- Match clients with pre-vetted BPOs based on industry, size, and needs
- Coordinate demos, pricing, SLAs, and implementation plans
- Ensure compliance (HIPAA, PCI, etc.)
- Support hybrid models that retain control where it matters
We don’t just connect you to a vendor — we find a long-term extension of your team.
🧠 Affiliate Talk Track: When to Bring Us In
Listen for:
- “We’re understaffed and drowning in volume.”
- “We can’t hire fast enough to meet demand.”
- “Our team is overwhelmed, and service is slipping.”
- “We need support outside of business hours.”
- “We need to cut costs but can’t afford to lose CX quality.”
Your line:
“I work with a team that’s helped healthcare and education groups plug in outsourced support without losing control. Want me to intro you?”
🌍 Example BPO Types in Our Network
Model | Use Case |
Onshore (U.S.-based) | Complex calls, HIPAA-sensitive work, financial services |
Nearshore (Mexico, Colombia) | High-quality English, cultural alignment, lower cost |
Offshore (Philippines, India) | 24/7 support, back-office scale, significant savings |
Hybrid Model | Peak season overflow, after-hours coverage, project work |
🤝 Example BPO Partners (via TSB)
Partner | Strength |
NextRep | U.S.-based remote agents for healthcare and finance |
Frontier | Blended models for tech, retail, and scheduling |
ACT (Advance Call Center Technologies) | Blended models for tech, retail, and scheduling |
💡 Use Case Example – Dental School Offloading Inbound
Field | Example |
🏢 Who | University dental school with 20+ clinics |
❗ Problem | Front desk overwhelmed with inbound call volume |
✅ Solution | Layered in a BPO for overflow + after-hours |
📈 Outcome | Answer rate improved, burnout reduced, no-show rate dropped |
🔗 Trigger | “We’re missing calls” or “Patients are complaining they can’t get through” |
📉 Not Just Cheaper — Smarter
BPO lets you:
- Avoid hiring and training internally
- Scale for peak seasons (e.g., open enrollment, back-to-school, holidays)
- Maintain SLAs even when volume spikes
- Run 24/7 coverage or multi-lingual support without local hiring
We help leaders design the right BPO mix — not just outsource blindly.
🎯 Who This Is Great For
Persona | Why It Matters |
🦷 Dental Schools / DSOs | Handle scheduling + front desk calls more efficiently |
💊 PBMs | Manage surge volume and tier-1 support |
🏥 Healthcare Ops | Triage calls, reduce wait times, staff nights/weekends |
🏫 Higher Ed / Finance | Improve service without adding headcount |
Know someone whose team is overworked or struggling to scale?
👉 [Submit a Lead →]
Or drop them a warm intro — we’ll walk them through what a “smart BPO strategy” really looks like.