Service Offering – Affiliates

✳️ Simple Summary

TSarro & Associates is your strategic advisor — not just another consultant or salesperson. We partner with executives to cut through the noise and zero in on the best-fit solutions for high-impact challenges in contact center operations, AI, contact center technology, and operations outsourcing (BPO). We’ve built, managed, grew, outsourced and lead contact center operations over career’s worth of amazing business endeavors.

Rather than wasting time chasing sales pitches or sorting through endless vendor lists, you get focused, unbiased guidance aligned with your business goals, operational pain points, and future vision.

Our role is to filter the clutter, surface the right supplier options, and keep you moving toward smarter, faster, and more strategic outcomes.

💡

We Help Ops and IT Leaders Cut Costs and Simplify Tech Across CX, AI, BPO, Cloud, and Cyber.

Trusted guidance. No noise. Just the right solution — delivered with expert support.

👥 Why TSarro & Associates Is Different

We’re not just tech advisors, we’re operators first.

Our team comes from 35+ years inside the trenches of complex operations at organizations like CVS, Caremark, new startup Imotors.com, AT&T, and others.

We’ve lived through bloated costs, messy tech stacks, and underperforming vendors — and now we help others skip the pain and get it right the first time.

🧠 What We Help Solve

Problem or Goal	How TSA Helps
Current operations seeking transformation	Modernize with Telecom solution, AI, Telco/LD or explore outsourcing (BPO)
AI sounds promising, but unclear where to start	ID pain points and opportunities, and introduce plug-and-play AI point solutions
Vendor fatigue	Identify the root cause. Narrow down and recommend best-fit partner alternatives.
Security, compliance, or infrastructure worries	Triage with internal and market trusted experts in telco, cyber and cloud
High cost, low ROI	Assess tech spend, align it to outcomes and your use cases.

🪜 How It Works

You make a warm introduction (Best Practice = some level of Qualification)

We recast our service offering and further assess the opportunity

We review the areas of potential alignment and scope of opportunity.

We assess and outreach to the best-fit suppliers (e.g. IntelePeer, Content Guru, Talkdesk, Kore.ai, PolyAI, Five9, Genesys etc.)

We guide the client through options, demos, analysis, and Vendor of Choice decisions

You get paid if it turns into a deal and payments commence

✅ No sales pressure

✅ No need to follow up on your end

✅ You’re looped in every step of the way

🎯 Who We Help (Ideal Client Profile Overview)

We work best with mid-size to large organizations that are feeling pressure to modernize, reduce costs, improve CX, and scale faster — but don’t have resources or time to sort through all the heavy lifting of project planning, assessing vendors, and noise.

Look out for:

🦷 University Dental Schools

💊 PBMs (Pharmacy Benefit Managers)

🏥 Healthcare Systems

💼 Finance, Banking, Higher Ed, VC Portfolios

We typically work with execs in: Operations, IT, CX, Strategic Initiatives, Finance, Patient Access, IT, or Risk-Compliance

🧰 Categories We Advise In

Category	What It Really Means
CCaaS (Contact Center as a Service)	Modern phone/chat/sms channel systems for customer support. Can include AI, WFM, reporting analytics, and Quality Assurance. LD/Telco, outbound dialers, and real-time Agent Assist
BPO (Business Process Outsourcing for Contact Centers)	Outsourced agents and support teams (both on-phone and off-line resources
AI Solutions	Smart tools like voice IVRs, bots, agent assist, conversational ai, performance management tools, Crms, and the integrations between systems
Cybersecurity	Securing systems, data, and access points
Colocation (COLO) /Cloud	Infrastructure without owning hardware or data centers. Assess the benefits of Insourced/Co-sourced/Outsourced cloud locations.
Connectivity	Making sure systems are fast, secure, and talk to each other

👋 Final Note

You don’t need to memorize anything. Just know we cover anything and everything in Contact Center as our core wheelhouse. BUT, the value does not stop there, as we have an All-Star Team of experts that have tons of experience and success in AI/Cloud/Security/Connectivity and more.

You just need to know that we help solve real problems, and we back it up with 35+ years of lived experience.

You just need to spot the opportunity, warm it up a bit— we’ll handle the rest.